美國亞馬遜售後發什麼郵箱

❶ 美國亞馬遜amazon，怎樣給客服寫信

自己注冊的賬戶里就有地址，點賬戶，進去後右下邊有個contact US就可以給客服發郵件了。搞個翻譯軟體翻成英文發過去就可以了，貌似客服很強大的，基本能看懂，12小時內會給你回信的。上次我寫了中文忘了翻譯就發過去了，客服居然看懂了還給我回了信，不過我後來接著補了英文信發過去的，2封都回了

❷ 美國亞馬遜里，與商家溝通的郵件在哪裡看

郵件的地址是申請與商家溝通時需要自己選擇填寫的，填寫後，可根據郵箱地址查看。

如何與美國亞馬遜商家溝通及郵件聯系，如下：

1、首先打開美國亞馬遜網站，登錄自己的亞馬遜賬號；

❸ 如何給亞馬遜買家發送站內信

買家和賣家通過亞馬遜站內信溝通的時候，郵箱後綴往往是亞馬遜官方的，專這也是亞屬馬遜為了避免雙方線下交易或者談判而制定的規則。所以買家在發送站內信的內容中也不能包含其他站外的真實郵箱，因為一旦包含其他站外郵箱地址一般都會被系統檢測出來從而屏蔽了郵箱信息。另外如果站內信中包含真實郵箱，很有可能受到亞馬遜的警告。

站內信不能含購買鏈接：站內信除了買賣雙方進行訂單溝通外，部分賣家也會想要通過亞馬遜站內信來為產品引流，比如給買家發送新品鏈接和新品優惠碼。然而這種行為也是亞馬遜所不允許的。

(3)美國亞馬遜售後發什麼郵箱擴展閱讀：

注意事項：

部分賣家可能想過通過站內信為產品導流，給大家發送新品鏈接和優惠碼，心裡想著發送的鏈接也是亞馬遜平台的產品，應該符合規定，而實際中這種行為也是不允許的。

亞馬遜商家的站內信都有明確的要求的，賣家只能發有關於 order fulfilment 和 customer service的東西， 任何promotional words (記住包括給亞馬遜店鋪促銷)都是被禁止的，所以除了物流信息外，其他鏈接都最好不要發。

❹ 亞馬遜售後郵件如何寫

場景一、因節假日導致的物流延誤，買家來信詢問
Dear {$BuyerName},
Thank you for purchasing and prompt payment.
However, we』ll have the {節日名稱} from{時間區間}. During that time, all the shipping service will not be available, which may cause a delay of the shipment for seveal days.
Thanks for your understanding and your patience is much appreciated. Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景二、因自然災害導致的物流延誤，買家來信詢問
Dear {$BuyerName},
We』re sorry to inform of you that your item may be delayed for the {自然災害}.
Due to this {自然災害}, airline/ocean shipping to {目的地} has been cancelled, which directly made your parcel was delayed.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景三、因海關安檢力度加強導致物流延誤，買家來信詢問
Dear {$BuyerName},
We』re sorry to inform of you that your item may be delayed for the stricter customs inspection.
We just got the notice that all packets from all countries to {目的地} would be subject to stricter screening by the customs.Due to the intensive customs control and screening, the shipping time to {目的地} will be longer than normal.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns. Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景四、約定到貨期限已過但對方並未收到貨，買家來信表達憤怒
Dear {$BuyerName},
We are sorry for the long-time waiting and we quite understand thet waiting is always something hard to enre. Your item had been shipped on {送達時間} ,it got delayed by the {這邊盡量寫上不可抗力的原因}. So the shipment usually takes {預計時長} business days.
Could you please wait for another two weeks? If the package still not arrive in e, please contact us and we will do our best to solve it and offer you a satisfactory service.
Or if you do not want to wait any more, we are willing to offer a refund you as our sincere apology, and it』s really kind of you to return the payment when you get the item.
Please tell us which one you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景五、物流顯示已妥投，但買家來信表示未收到貨
Dear {$BuyerName},
We have checked the real-time logistics information of {$OrderId} when we receive your mail at once, and it shows that the post have delivered to you.
You could check on the website:{具體查詢網站}.
And could you kindly ask your neighbour or your family if anyone picked your package?
So we can provide the tracking number {物流跟蹤號} to you and suggest you to check with the clerk in your local post with the number.
Please let us know if you have any questions or concerns.Keep in touch.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景六、買家想取消訂單，但賣家已發貨
Dear {$BuyerName},
Sorry to hear that you would like to cancel the order {$OrderId}.
We have to say sorry that it has been sent out. We can not stop the shipment. Maybe you can have put it on first and see if it is suitable after you receive the item. The {商品名稱}may be quite suitable for you, to say the least, if you don』t like it, you can give it to your relatives or friends as a gift.
Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it for you.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景七、買家收到貨但因商品尺寸不合適想退貨退款，賣家與之進一步溝通
Dear {$BuyerName},
We really appreciate your great support on us.
But sorry for the inconvenience that the {商品名稱} did not fit you.
Will it be possible to give others as a gift? Or how about we make you a {具體金額} refund as a way to make up for this?
If you insist on returning it back, we will go to the further step. Please tell us which way you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景八、買家投訴或來信告知賣家發錯顏色、商品或商品有缺陷等，賣家與之進一步溝通
Dear {$BuyerName},
We are so sorry about that. This is your order:{商品名稱} &{$OrderId}.
Could you please send us the pictures of the label on the package and item's problem? And we will solve it for you as soon as possible. Please don』t worry.
Please let us know if you have any questions or concerns. We just want you to know that your satisfaction is always our top priority.
Best regards!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景九、接上一情景，買家發來圖片後賣家根據責任情況引導退部分或全額款
Dear {$BuyerName},
We』re so sorry for the unsatisfied purchase. We』re willing to solve the problem.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We are willing to offer a {具體金額} refund to you as our sincere apology, is that ok for you?
Or if you have any other ideas, please let us know. We just want you to know that your satisfaction is always our top priority.
Looking forward to hear you soon.
Once again, we send our sincere apology.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十、接場景八，買家堅持稱商品有問題但又不想或不能提供照片
Dear {$BuyerName},
We』re so sorry for the unsatisfied purchase. We』d like to solve the problem, but we need this picture to sets a case for you and feedback this issue to our suppliers to check it and avoid the same issue happen again.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We can understand you. But we hope you could understand us.
So, could you kindly send us the picture again to help us avoid the same situation and pls don't worry we will give you the best solution? Any situations, please contact us firstly, we believe that good communications will solve the problem.
Hope to receive your picture soon .
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十一、買家無理由退貨退款，賣家同意後並告知操作注意事項
Dear {$BuyerName},
Thank you for contacting us.
Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please make sure the item you return is whole new or a 25% restocking fee may be applied if the {商品名稱} is used or damaged visually.
Also, please make sure that the correct merchandise is being shipped us,{$ShopName}. We are a seller by the name of {$ShopName} on Amazon. If merchandise purchased from a different seller is shipped to us, we will need to ship it back to you and we will also ask you for the shipping cost incurred.
We appreciate your cooperation.
Best regards.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十二、客戶詢問物流跟蹤號或者詢問是否已發貨，賣家的回復
Dear {$BuyerName},
Thank you for asking.
Your order {$OrderId} are shipped on {已經發貨的具體時間}.
You item is on the way to your shipping address, here is the tracking#********. You could track it on {具體查詢網站}.
Item was shipped from China. Normally, you will receive this item within {你的listing頁面標注的配送時長} business days.
We have checked your estimated date is{物流派送時間}.
Your understanding and patience is much appreciated. Please let us know if you have any questions or concerns. Keep in touch.
Best regards
Sincerely yours,
{$ShopName} After-sales Customer Services
備註：因為每個賣家銷售的產品不同，大家可以根據自己的產品情況適當完善郵件內容。

❺ 中國卓越亞馬遜的kindle的售後怎麼樣

說起這國內的KINDLE售後簡直是千萬只草泥馬在心中奔騰（僅針對國內的亞馬遜，事關我經常在國外亞馬遜及其他網站購物，出問題均得到十分滿意的解決）
我的kpw2是在2014年開始用的，用原裝400元的保護套輕度使用，像寶貝一樣供著。
跌都沒讓跌一次，劃痕都沒一條...
而昨晚在櫃桶拿出來，突然的發現卡在鎖屏怎麼開都開不了。
想著應該是沒電了吧，充電一晚上，早上起來一看黃燈在閃，依然開不了。
按照亞馬遜官方幫助的方法按40S，還是沒任何反應。

好吧，開始找客服-悲憤心情由此開始
告知全部問題後，客服的回答是：「感謝您聯系我們。很遺憾您的Kindle遇到了無法通過故障排除解決的問題。鑒於您的設備已經超出了有限保證范圍，您無法享受有限保證服務。因為您是亞馬遜的忠實用戶，為了提高您的用戶體驗，我們向您的帳戶發放了購機優惠。您可以使用您的賬戶以8.5折的價格在http://Amzon.cn上購買一台全新在售的Kindle電子書閱讀器。」，再打電話還是這樣的說法，再聯系在線客服，依然如此.................
我說你這設備我這樣供著用都突然掛掉，過了保修期你不幫我換我理解。可是你連修理的服務都沒有？！我出錢給你修理我絕對是沒問題！！！你就一副優雅的一句送我8.5折優惠券買全新的KINDLE，你對我真的太好了啊！我要哭出來了！太感動了好不好！！%…#&*￥#！#￥*）&（）！#
手機用了N台，全部不用保護殼不貼膜，怎麼用沒都沒試過突然掛掉。摔壞的確實有，但那可是暴力著用。你這貨我輕度使用頻率，戴個機子一半價格的原裝保護套，你給我突發死亡？！還跟我說這是政策要求只能這樣解決.......實在是氣啊.....你這不就說你這貨只保證能用1年，1年後就算是自身質量問題，你自能怪自己倒霉，快來買個新的碰碰運氣吧....
OMG...怎麼會有這樣客戶體驗，明擺著就是說愛買買不買滾...我在任何地方，買再貴或者再便宜的東西都沒試過有這樣的感受......