亞馬遜如何寫售後卡

1. 亞馬遜售後郵件如何寫

場景一、因節假日導致的物流延誤，買家來信詢問
Dear {$BuyerName},
Thank you for purchasing and prompt payment.
However, we』ll have the {節日名稱} from{時間區間}. During that time, all the shipping service will not be available, which may cause a delay of the shipment for seveal days.
Thanks for your understanding and your patience is much appreciated. Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景二、因自然災害導致的物流延誤，買家來信詢問
Dear {$BuyerName},
We』re sorry to inform of you that your item may be delayed for the {自然災害}.
Due to this {自然災害}, airline/ocean shipping to {目的地} has been cancelled, which directly made your parcel was delayed.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景三、因海關安檢力度加強導致物流延誤，買家來信詢問
Dear {$BuyerName},
We』re sorry to inform of you that your item may be delayed for the stricter customs inspection.
We just got the notice that all packets from all countries to {目的地} would be subject to stricter screening by the customs.Due to the intensive customs control and screening, the shipping time to {目的地} will be longer than normal.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns. Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景四、約定到貨期限已過但對方並未收到貨，買家來信表達憤怒
Dear {$BuyerName},
We are sorry for the long-time waiting and we quite understand thet waiting is always something hard to enre. Your item had been shipped on {送達時間} ,it got delayed by the {這邊盡量寫上不可抗力的原因}. So the shipment usually takes {預計時長} business days.
Could you please wait for another two weeks? If the package still not arrive in e, please contact us and we will do our best to solve it and offer you a satisfactory service.
Or if you do not want to wait any more, we are willing to offer a refund you as our sincere apology, and it』s really kind of you to return the payment when you get the item.
Please tell us which one you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景五、物流顯示已妥投，但買家來信表示未收到貨
Dear {$BuyerName},
We have checked the real-time logistics information of {$OrderId} when we receive your mail at once, and it shows that the post have delivered to you.
You could check on the website:{具體查詢網站}.
And could you kindly ask your neighbour or your family if anyone picked your package?
So we can provide the tracking number {物流跟蹤號} to you and suggest you to check with the clerk in your local post with the number.
Please let us know if you have any questions or concerns.Keep in touch.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景六、買家想取消訂單，但賣家已發貨
Dear {$BuyerName},
Sorry to hear that you would like to cancel the order {$OrderId}.
We have to say sorry that it has been sent out. We can not stop the shipment. Maybe you can have put it on first and see if it is suitable after you receive the item. The {商品名稱}may be quite suitable for you, to say the least, if you don』t like it, you can give it to your relatives or friends as a gift.
Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it for you.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景七、買家收到貨但因商品尺寸不合適想退貨退款，賣家與之進一步溝通
Dear {$BuyerName},
We really appreciate your great support on us.
But sorry for the inconvenience that the {商品名稱} did not fit you.
Will it be possible to give others as a gift? Or how about we make you a {具體金額} refund as a way to make up for this?
If you insist on returning it back, we will go to the further step. Please tell us which way you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景八、買家投訴或來信告知賣家發錯顏色、商品或商品有缺陷等，賣家與之進一步溝通
Dear {$BuyerName},
We are so sorry about that. This is your order:{商品名稱} &{$OrderId}.
Could you please send us the pictures of the label on the package and item's problem? And we will solve it for you as soon as possible. Please don』t worry.
Please let us know if you have any questions or concerns. We just want you to know that your satisfaction is always our top priority.
Best regards!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景九、接上一情景，買家發來圖片後賣家根據責任情況引導退部分或全額款
Dear {$BuyerName},
We』re so sorry for the unsatisfied purchase. We』re willing to solve the problem.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We are willing to offer a {具體金額} refund to you as our sincere apology, is that ok for you?
Or if you have any other ideas, please let us know. We just want you to know that your satisfaction is always our top priority.
Looking forward to hear you soon.
Once again, we send our sincere apology.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十、接場景八，買家堅持稱商品有問題但又不想或不能提供照片
Dear {$BuyerName},
We』re so sorry for the unsatisfied purchase. We』d like to solve the problem, but we need this picture to sets a case for you and feedback this issue to our suppliers to check it and avoid the same issue happen again.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We can understand you. But we hope you could understand us.
So, could you kindly send us the picture again to help us avoid the same situation and pls don't worry we will give you the best solution? Any situations, please contact us firstly, we believe that good communications will solve the problem.
Hope to receive your picture soon .
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十一、買家無理由退貨退款，賣家同意後並告知操作注意事項
Dear {$BuyerName},
Thank you for contacting us.
Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please make sure the item you return is whole new or a 25% restocking fee may be applied if the {商品名稱} is used or damaged visually.
Also, please make sure that the correct merchandise is being shipped us,{$ShopName}. We are a seller by the name of {$ShopName} on Amazon. If merchandise purchased from a different seller is shipped to us, we will need to ship it back to you and we will also ask you for the shipping cost incurred.
We appreciate your cooperation.
Best regards.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十二、客戶詢問物流跟蹤號或者詢問是否已發貨，賣家的回復
Dear {$BuyerName},
Thank you for asking.
Your order {$OrderId} are shipped on {已經發貨的具體時間}.
You item is on the way to your shipping address, here is the tracking#********. You could track it on {具體查詢網站}.
Item was shipped from China. Normally, you will receive this item within {你的listing頁面標注的配送時長} business days.
We have checked your estimated date is{物流派送時間}.
Your understanding and patience is much appreciated. Please let us know if you have any questions or concerns. Keep in touch.
Best regards
Sincerely yours,
{$ShopName} After-sales Customer Services
備註：因為每個賣家銷售的產品不同，大家可以根據自己的產品情況適當完善郵件內容。

2. 亞馬遜索取好評郵件怎麼寫，有模板

亞馬遜索評郵件如何寫？亞馬遜索評郵件模板

亞馬遜索評郵件如何寫

1、用詞禮貌、真誠

顧客就是上帝，你的目的是索評，所以盡量讓自己的用詞禮貌、真誠一些，盡可能地讓顧客感覺到舒服，如沐春風。

2、簡短精煉

相信大多數人都不喜歡長篇大論的東西，所以盡可能用簡短精煉的文字表達最真實的意願，讓客戶不浪費過多的時間的同時清楚地知道你的目的。

3、提供附加價值

可以試著在索評郵件中給客戶提供附加價值，比如產品的使用竅門，保養注意事項等，或者其他介紹產品功能的內容。

4、開放式提問

人與人之間最好的交流方式就是互動，寫索評郵件時不要一味地陳述自己的觀點，試著開放式提問，喚起客戶回復的興趣，讓客戶感覺跟朋友聊天一樣。

5、告訴客戶你的訴求

不要直接要求好評但要告知客戶你的訴求，比如：期待您積極的評價等，用委婉的語氣獲取客戶的好感與回應。

6、直接加入評論鏈接

從買家角度出發，為買家著想，最大化地給他們提供便利，直接在郵件中加入評論鏈接，而不是讓有意願留評的買家再去網頁尋找鏈接。

7、向客戶表達最大的誠意

告訴顧客「我們始終願意真誠地為您服務，不論您有什麼問題，我們都願意為您解決」，讓顧客感覺到顧客至上的感覺，增加好評幾率，同時避免買家直接向亞馬遜發起A-Z索賠。

亞馬遜索評郵件模板

Hello Amazon Valued Customer,

Great news! (你的店鋪名) order has been shipped. It left our warehouse earlier today on its way to you! You can expect it on your doorstep within the next (貨物寄達天數) days (most likely sooner).

You made a great customer choice shopping with us. At (你的店鋪名), we truly care about your customer experience and, just importantly, your proct experience. We are 100% dedicated to your complete satisfaction. Feedback and Proct Reviews help us provide you and all (你的店鋪名) proct and Amazon customers with a better proct and service.

Leave Proct Review: Proct name 1

Leave Proct Review: Proct name 2

Leave Proct Review: Proct name 3

That』s it for now. We appreciate and value your business. If you have any questions or concerns please let us know. If you do not receive your item within (需送貨天數) days, then please contact Amazon support here:

Amazon Customer Support

Best Regards,

(你的店鋪名)

Customer Care Team

3. 能請教一下大佬，售後卡片的文案內容要怎麼撰寫嗎

在我看來，售後卡片的文案撰寫，需要從這三個維度出發，首先是亞馬遜的政策，目前亞馬遜給出的賣家准則就是不允許好評返現，所以在文案撰寫上一定要謹記文案不能過於直白。

最後是內容和樣式，這種樣式的審美就可以多上國外的圖片網站上多搜集素材和學習，文案的撰寫要充分關聯到產品的特點，比如是寵物玩具類，就以寵物的擬人視角寫文案，這種走心的文案更能吸引老外，因為寵物在老外的生活中就是孩子一樣，這類卡片風格就可以設計的萌寵一點。

4. 亞馬遜索評郵件該怎麼寫

1、在撰寫亞馬遜索評郵件的時候，賣家可以為買家提供一些有用的信息來提高買家的產品使用體驗，比如：完美地提供消費者可能想不到的產品使用方法，例如儲存調料、化妝品等，讓消費者能充分利用這個產品。

2、在亞馬遜索評郵件中向客戶提供產品的物流信息，以便買家能夠直觀掌握自己的產品狀態，體驗到良好的售後服務。

3、在索評郵件中給消費者留下客服聯系方式，以便用戶需要時可以隨時聯系，並且委婉地表達，如果買家對於產品滿意的話，希望買家留下評論分享自己的購物體驗。

4、在編輯好索評郵件之後，賣家可以配合使用亞馬遜索評軟體來發送索評郵件；酷鳥賣家助手智能索評會同步亞馬遜官方API的訂單狀態，賣家可根據下單、發貨、到貨等場景，匹配郵件規則，向客戶發送催評郵件，在提高服務質量的同時，邀請客戶給予留下評論。

5. 亞馬遜如何創建售後訂單

1、打開網頁或APP或小程序，找到個人中心，查看訂單。
2、點擊申請售後即可。