亚马逊如何写售后卡

1. 亚马逊售后邮件如何写

场景一、因节假日导致的物流延误，买家来信询问
Dear {$BuyerName},
Thank you for purchasing and prompt payment.
However, we’ll have the {节日名称} from{时间区间}. During that time, all the shipping service will not be available, which may cause a delay of the shipment for seveal days.
Thanks for your understanding and your patience is much appreciated. Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景二、因自然灾害导致的物流延误，买家来信询问
Dear {$BuyerName},
We’re sorry to inform of you that your item may be delayed for the {自然灾害}.
Due to this {自然灾害}, airline/ocean shipping to {目的地} has been cancelled, which directly made your parcel was delayed.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景三、因海关安检力度加强导致物流延误，买家来信询问
Dear {$BuyerName},
We’re sorry to inform of you that your item may be delayed for the stricter customs inspection.
We just got the notice that all packets from all countries to {目的地} would be subject to stricter screening by the customs.Due to the intensive customs control and screening, the shipping time to {目的地} will be longer than normal.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns. Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景四、约定到货期限已过但对方并未收到货，买家来信表达愤怒
Dear {$BuyerName},
We are sorry for the long-time waiting and we quite understand thet waiting is always something hard to enre. Your item had been shipped on {送达时间} ,it got delayed by the {这边尽量写上不可抗力的原因}. So the shipment usually takes {预计时长} business days.
Could you please wait for another two weeks? If the package still not arrive in e, please contact us and we will do our best to solve it and offer you a satisfactory service.
Or if you do not want to wait any more, we are willing to offer a refund you as our sincere apology, and it’s really kind of you to return the payment when you get the item.
Please tell us which one you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景五、物流显示已妥投，但买家来信表示未收到货
Dear {$BuyerName},
We have checked the real-time logistics information of {$OrderId} when we receive your mail at once, and it shows that the post have delivered to you.
You could check on the website:{具体查询网站}.
And could you kindly ask your neighbour or your family if anyone picked your package?
So we can provide the tracking number {物流跟踪号} to you and suggest you to check with the clerk in your local post with the number.
Please let us know if you have any questions or concerns.Keep in touch.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景六、买家想取消订单，但卖家已发货
Dear {$BuyerName},
Sorry to hear that you would like to cancel the order {$OrderId}.
We have to say sorry that it has been sent out. We can not stop the shipment. Maybe you can have put it on first and see if it is suitable after you receive the item. The {商品名称}may be quite suitable for you, to say the least, if you don’t like it, you can give it to your relatives or friends as a gift.
Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it for you.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景七、买家收到货但因商品尺寸不合适想退货退款，卖家与之进一步沟通
Dear {$BuyerName},
We really appreciate your great support on us.
But sorry for the inconvenience that the {商品名称} did not fit you.
Will it be possible to give others as a gift? Or how about we make you a {具体金额} refund as a way to make up for this?
If you insist on returning it back, we will go to the further step. Please tell us which way you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景八、买家投诉或来信告知卖家发错颜色、商品或商品有缺陷等，卖家与之进一步沟通
Dear {$BuyerName},
We are so sorry about that. This is your order:{商品名称} &{$OrderId}.
Could you please send us the pictures of the label on the package and item's problem? And we will solve it for you as soon as possible. Please don’t worry.
Please let us know if you have any questions or concerns. We just want you to know that your satisfaction is always our top priority.
Best regards!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景九、接上一情景，买家发来图片后卖家根据责任情况引导退部分或全额款
Dear {$BuyerName},
We’re so sorry for the unsatisfied purchase. We’re willing to solve the problem.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We are willing to offer a {具体金额} refund to you as our sincere apology, is that ok for you?
Or if you have any other ideas, please let us know. We just want you to know that your satisfaction is always our top priority.
Looking forward to hear you soon.
Once again, we send our sincere apology.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景十、接场景八，买家坚持称商品有问题但又不想或不能提供照片
Dear {$BuyerName},
We’re so sorry for the unsatisfied purchase. We’d like to solve the problem, but we need this picture to sets a case for you and feedback this issue to our suppliers to check it and avoid the same issue happen again.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We can understand you. But we hope you could understand us.
So, could you kindly send us the picture again to help us avoid the same situation and pls don't worry we will give you the best solution? Any situations, please contact us firstly, we believe that good communications will solve the problem.
Hope to receive your picture soon .
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景十一、买家无理由退货退款，卖家同意后并告知操作注意事项
Dear {$BuyerName},
Thank you for contacting us.
Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please make sure the item you return is whole new or a 25% restocking fee may be applied if the {商品名称} is used or damaged visually.
Also, please make sure that the correct merchandise is being shipped us,{$ShopName}. We are a seller by the name of {$ShopName} on Amazon. If merchandise purchased from a different seller is shipped to us, we will need to ship it back to you and we will also ask you for the shipping cost incurred.
We appreciate your cooperation.
Best regards.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景十二、客户询问物流跟踪号或者询问是否已发货，卖家的回复
Dear {$BuyerName},
Thank you for asking.
Your order {$OrderId} are shipped on {已经发货的具体时间}.
You item is on the way to your shipping address, here is the tracking#********. You could track it on {具体查询网站}.
Item was shipped from China. Normally, you will receive this item within {你的listing页面标注的配送时长} business days.
We have checked your estimated date is{物流派送时间}.
Your understanding and patience is much appreciated. Please let us know if you have any questions or concerns. Keep in touch.
Best regards
Sincerely yours,
{$ShopName} After-sales Customer Services
备注：因为每个卖家销售的产品不同，大家可以根据自己的产品情况适当完善邮件内容。

2. 亚马逊索取好评邮件怎么写，有模板

亚马逊索评邮件如何写？亚马逊索评邮件模板

亚马逊索评邮件如何写

1、用词礼貌、真诚

顾客就是上帝，你的目的是索评，所以尽量让自己的用词礼貌、真诚一些，尽可能地让顾客感觉到舒服，如沐春风。

2、简短精炼

相信大多数人都不喜欢长篇大论的东西，所以尽可能用简短精炼的文字表达最真实的意愿，让客户不浪费过多的时间的同时清楚地知道你的目的。

3、提供附加价值

可以试着在索评邮件中给客户提供附加价值，比如产品的使用窍门，保养注意事项等，或者其他介绍产品功能的内容。

4、开放式提问

人与人之间最好的交流方式就是互动，写索评邮件时不要一味地陈述自己的观点，试着开放式提问，唤起客户回复的兴趣，让客户感觉跟朋友聊天一样。

5、告诉客户你的诉求

不要直接要求好评但要告知客户你的诉求，比如：期待您积极的评价等，用委婉的语气获取客户的好感与回应。

6、直接加入评论链接

从买家角度出发，为买家着想，最大化地给他们提供便利，直接在邮件中加入评论链接，而不是让有意愿留评的买家再去网页寻找链接。

7、向客户表达最大的诚意

告诉顾客“我们始终愿意真诚地为您服务，不论您有什么问题，我们都愿意为您解决”，让顾客感觉到顾客至上的感觉，增加好评几率，同时避免买家直接向亚马逊发起A-Z索赔。

亚马逊索评邮件模板

Hello Amazon Valued Customer,

Great news! (你的店铺名) order has been shipped. It left our warehouse earlier today on its way to you! You can expect it on your doorstep within the next (货物寄达天数) days (most likely sooner).

You made a great customer choice shopping with us. At (你的店铺名), we truly care about your customer experience and, just importantly, your proct experience. We are 100% dedicated to your complete satisfaction. Feedback and Proct Reviews help us provide you and all (你的店铺名) proct and Amazon customers with a better proct and service.

Leave Proct Review: Proct name 1

Leave Proct Review: Proct name 2

Leave Proct Review: Proct name 3

That’s it for now. We appreciate and value your business. If you have any questions or concerns please let us know. If you do not receive your item within (需送货天数) days, then please contact Amazon support here:

Amazon Customer Support

Best Regards,

(你的店铺名)

Customer Care Team

3. 能请教一下大佬，售后卡片的文案内容要怎么撰写吗

在我看来，售后卡片的文案撰写，需要从这三个维度出发，首先是亚马逊的政策，目前亚马逊给出的卖家准则就是不允许好评返现，所以在文案撰写上一定要谨记文案不能过于直白。

最后是内容和样式，这种样式的审美就可以多上国外的图片网站上多搜集素材和学习，文案的撰写要充分关联到产品的特点，比如是宠物玩具类，就以宠物的拟人视角写文案，这种走心的文案更能吸引老外，因为宠物在老外的生活中就是孩子一样，这类卡片风格就可以设计的萌宠一点。

4. 亚马逊索评邮件该怎么写

1、在撰写亚马逊索评邮件的时候，卖家可以为买家提供一些有用的信息来提高买家的产品使用体验，比如：完美地提供消费者可能想不到的产品使用方法，例如储存调料、化妆品等，让消费者能充分利用这个产品。

2、在亚马逊索评邮件中向客户提供产品的物流信息，以便买家能够直观掌握自己的产品状态，体验到良好的售后服务。

3、在索评邮件中给消费者留下客服联系方式，以便用户需要时可以随时联系，并且委婉地表达，如果买家对于产品满意的话，希望买家留下评论分享自己的购物体验。

4、在编辑好索评邮件之后，卖家可以配合使用亚马逊索评软件来发送索评邮件；酷鸟卖家助手智能索评会同步亚马逊官方API的订单状态，卖家可根据下单、发货、到货等场景，匹配邮件规则，向客户发送催评邮件，在提高服务质量的同时，邀请客户给予留下评论。

5. 亚马逊如何创建售后订单

1、打开网页或APP或小程序，找到个人中心，查看订单。
2、点击申请售后即可。